Support
At Sacaya, we understand that no customer problem is trivial. We are committed to provide a quality 24x7 Customer Care and resolve technical issues as quickly and efficiently as possible.Our state of the art lab facility in Bangalore houses a 24x7 manned Network Operation Center (NOC) to remotely monitor all our installations globally. Our global knowledgebase of dealing with intricate integration, deployment and operations issues saves time and money for our customers and frees them up to focus on their core business. Our highly-qualified team of network professionals at the NOC provides after-sales remote support.
To better serve our North American customers in the event of emergency onsite help, we have trained specialist in our Dallas facility to assist them in onsite installation, maintenance and operational support. Training sessions will be arranged for your engineering staff on our complete products portfolio at our Dallas location.
Sacaya offers product support services through two mechanisms; on-site at the customers' network (ON-SITE) or through REMOTE help.
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ON-SITE - Sacaya's tech support specialist will
assist the customer in installation, turn-up and maintenance at the customer
site. The tech support will also trouble-shoot and debug any issues arising in
the field during use of Sacaya products.
- REMOTE HELP - Sacaya's facilities at Dallas and Bangalore (NOC) stand ready to help customers in installation, understanding product turn-up procedures, documents etc. They can also help by remotely logging into the customers network and help in problem resolution.
